For ticket order questions, order support, missing tickets, or online sales, please check the event’s page or your confirmation email to see which ticketing site to contact below.

TIXR

[email protected]
support.tixr.com

HoldMyTicket

(877) 466-3404
[email protected]

See Tickets US

[email protected]
855.235.2867 (Toll Free)
support.seetickets.us

Ticketweb

1.866.468.3399
info.ticketweb.com/contact/

Ticketmaster

[email protected]
800.653.8000

We require all online ticket purchases to match the street address, zip code, and card code on file with the bank when applicable (does not apply to gift cards). Please confirm that the information being entered matches what the bank has on file. Charges that show as “pending” will automatically be credited back to your account by your bank in the case of a decline.

Tickets purchased online may be Will Call only if you purchase a ticket online the week of the event.

If your tickets are Will Call Only, you will be required to present the credit card used to purchase the tickets online as well as an ID with a matching name in order to pick up your tickets at the Festival Box Office.

The Festival Box Office will open at the scheduled “Gate” or “Door” time. Patrons will not be able to pick up tickets without a credit card and ID.

No refunds will be given.

Cards can be changed on a payment plan by logging into your TIXR account.

Check out our Accessibility Guide. This outlines accessible access at our large special events and festivals.

Information may vary for club events at each respective venue.

If you have any questions, feel free to reach out to [email protected].

All ticket sales are final. No refunds or exchanges will be provided.

In the case of a cancellation, all tickets will be valid at the rescheduled date.

Refunds will be issued if a rescheduled date does not take place within 180 days.

All prescription medications must be presented in a pharmacy-labeled container. The label must include the prescription details, dosage, and the name of the individual.

• The name on the prescription must match a valid form of identification (e.g., driver’s license, state ID).
• Only a sufficient supply of the medication needed for the duration of the event is permitted.
• Over-the-counter medications are allowed in a sufficient supply for one day.
• Expired medications are strictly prohibited.
• All medications must be verified by medical staff, safety officers, or a security supervisor prior to entering the event.

In an effort to enhance fan safety, and to mirror many arenas and venues around the country, we have implemented a clear bag policy for all large attendee events effective immediately.

We define a clear bag as a fully clear or colored clear plastic, vinyl, or mesh bag. One-gallon clear plastic freezer bags will be considered acceptable clear bags.

The maximum bag size that will be allowed is:

15″ × 15″ × 5″

In addition to a clear bag, guests may bring in one small clutch up to:

5″ × 7″ × 2″

Due to clear hydration packs not being readily available, empty hydration packs and one small clutch up to 5″ × 7″ × 2″ in size will be the only exception to the clear bag policy.

NOT ALLOWED

• Illegal substances
• Drugs or drug paraphernalia
• Pets
• Massagers
• Laser pens or pointers
• Eyedrops
• Glass, cans, cups, or coolers
• Markers, pens, or spray paint
• Large chains or spiked jewelry
• Stickers or flyers
• Tents, large umbrellas, or chairs
• Large purses or bags (over 15″ × 15″ × 5″)
• Open cigarettes, lipstick, chapstick, tampons
• Outside food, beverage, or alcohol
• Professional cameras (SLR or detachable lenses)
• Video or audio recording equipment
• Knives, firearms, pepper spray, fireworks, or weapons of any kind
• Toy weapons or real weapons of any kind
• Sticks, staffs, swords, sabers, or scepters
• Open sunscreen
• Balloons, balls, frisbees, or any other projectile
• Native American headdresses
• Festival totems

ALLOWED

• Up to two (2) factory-sealed water bottles of any size
• Clear (transparent) bags — max size 15″ × 15″ × 5″
• Clear (transparent) backpacks — max size 15″ × 15″ × 5″
• Clear (transparent) fanny packs — max size 15″ × 15″ × 5″
• Empty non-transparent CamelBaks with no more than 2 pockets
• One small clutch up to 5″ × 7″ × 2″
• Non-professional still cameras, including GoPros (GoPros may not be attached to a monopod or extendable pole)
• Cell phones
• Lighters
• Sealed cigarette packages, tampons, packs of gum, chapstick/lip gloss
• Glowing/illuminated costumes or jewelry
• Sunglasses and hats
• Sealed liquid sunscreen and cosmetic products
• Disposable e-cigs and nicotine vaporizer pens, excluding those with refillable chambers containing visible liquid
• Guide dogs for people with disabilities and other service animals with current rabies certification

This list is subject to change at any time and varies per event. Management reserves all rights.

NO CROWD SURFING OR RAIL BREAKING. PATRONS PARTICIPATING IN EITHER WILL BE EJECTED.

Re-entry is not permitted at any of our events.

Age limits vary by event. Check the event page for more information.

18+ and 21+ events have strict age limits.

For 16+ events, younger teens are welcome if they are accompanied by a parent or legal guardian.

All tickets must be printed clearly in order to be scanned upon entry.

Our scanners will only be able to read a ticket on a phone if the screen is not cracked and the brightness is turned all the way up.

Printing your tickets is highly recommended and guarantees the fastest entry.

The ticket name does not need to match ID as long as the ticket is printed and scannable.

You will only need to present an ID for your ticket if it is not printed and you need to pick it up at Will Call.

We also accept Passbook tickets (when applicable) with the screen brightness on high.

Tickets are generally available at the door for events.

The door price is always higher than the pre-sale price and is subject to available capacity.

If an event is marked SOLD OUT online, there will not be any tickets available at the door.

Doors and show times vary by event.

Typically for club shows (Darkstar, Sunbar, etc.), doors and shows begin at 9 PM with the headliners taking the stage around midnight.

Early arrival is highly recommended for all events.

We typically allow upgrades from a GA ticket to a VIP ticket on the same show.

You will just need to pay the difference at the time of upgrade.

Same-day VIP upgrades can be purchased at the upgrade booth based on available capacity.

If the age limit is 18+ or 21+, an ID is required and will be verified upon entry.

IDs are not required for 16+ or All Ages events unless you plan on drinking, in which case an ID is required.

If you have an issue with a ticket or need to pick up a ticket at Will Call, you must have an ID matching the name on the ticket.

It is always preferred that you have a valid, government-issued ID.

Acceptable Forms of Identification (Arizona)

• Any U.S. State/Territory, District of Columbia, or Canadian Driver’s License or Non-Operating ID
• Any valid recognized Passport or U.S. Passport Card
• Military ID
• Resident Alien Card

All IDs must be valid, unexpired, unaltered, and contain a photo.

Note: “Under 21” Arizona Driver’s Licenses or ID Cards (vertical format) are only valid and acceptable for 30 days after an individual turns 21.

Festival totems will NOT be allowed into the event.

Relentless Beats operates some events (including those at Rawhide) on sovereign Native American reservations.

Although headdresses are typically worn by males of the American Plains Indians, we ban these from our events in respect of the tribes we work with.

All ticket sales are final.

Management reserves the right, without refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed disorderly, who uses vulgar or abusive language, or who fails to comply with these or other management rules.

Patrons who are clearly intoxicated or under the influence of drugs will not be admitted.