What if I can’t find my ticket, I didn’t receive a confirmation email, or I have another ticket related question?
For Ticket order questions, order support, missing ticket or online sales, please check the event’s page or your confirmation email to see which ticketing site to contact below.
TIXR
support@tixr.com
support.tixr.com
HoldMyTicket
(877) 466-3404
support@holdmyticket.com
See Tickets US
help@seetickets.us | 855.235.2867 (Toll Free)
support.seetickets.us
Ticketweb
1.866.468.3399
info.ticketweb.com/contact/
Ticketmaster
customer_support@ticketmaster.com| 800.653.8000
Why was my card charged despite being declined at checkout?
We require all online ticket purchases to match the street address, zip code, and card code on file with the bank when applicable (does not apply to gift cards). Please confirm that the information being entered matches what the bank has on file. Charges that show as “pending” will automatically be credited back to your account by your bank in the case of a decline.
Where can I pick up Will Call only tickets?
Tickets purchased online may be Will Call only if you purchase a ticket online the week of the event. If your tickets are Will Call Only, you will be required to present the credit card used to purchase the tickets online as well as an ID with a matching name in order to pick up your tickets at the festival Box Office. The festival Box Office will open at the scheduled “Gate” or “Door” time. Patrons will not be able to pick up tickets without a credit card and ID. No refunds will be given.
How can I change the card on my payment plan?
Cards can be changed on a payment plan by logging into your TIXR account.
Can I get a refund?
All ticket sales are final. No refunds or exchanges will be provided. In the case of a cancellation, all tickets will be valid at the rescheduled date. Refunds will be issued if a rescheduled date does not take place within 180 days.
Can I upgrade to a VIP ticket?
We typically allow upgrades from a GA to a VIP ticket on the same show, you will just need to pay the difference at the time of upgrade. Same day VIP upgrades can be purchased at the upgrade booth based on available capacity.
Do I need an ID to enter?
If the age limit is 18+ or 21+, an ID is required and it will be verified upon entry. IDs are not required for 16+ or All Ages events, unless you plan on drinking, in which case it’s required. It should be noted, however, that if you have an issue with a ticket or need to pick up a ticket at will call, we require you to have an ID matching the name on the ticket. It’s always preferred that you have a valid, government issued ID.
The following are acceptable forms of identification in the state of Arizona (this applies to all 18+ or 21+ events whether drinking or not):
Any US State / Territory, District of Columbia or Candian Drivers License or Non-Operating ID*
Any valid recognized Passport or US Passport Card
Military ID
Resident Alien Card
All IDs must be valid, unexpired, unaltered, and must contain a photo
*”Under 21″ AZ DL or ID Cards (Vertical) are only valid and acceptable for 30 days after an individual turns 21.
Can I re-enter an event?
Re-entry is not permitted at any of our events.
What’re the age limits?
Age limits vary by event. Check the event page for more information. 18+ and 21+ events have strict age limits. For 16+ events, younger teens are welcome if they are accompanied by a parent or legal guardian.
Do I need to print my ticket?
All tickets must be printed clearly in order to be scanned upon entry. Our scanners will only be able to read a ticket on a phone if the screen is not cracked and the brightness is turned all the way up. Printing your tickets is highly recommended and guarantees the fastest entry.
What if my ticket doesn’t have my name on it?
The ticket name does not need to match ID as long as ticket is printed and scannable. You will only need to present an ID for your ticket if it is not printed and you need to pick it up at will call. We also accept Passbook tickets (when applicable) with the screen brightness on high.
Will tickets be available at the door?
Tickets are generally available at the door for events. The door price is always higher than the pre-sale price and is subject to available capacity. If it says SOLD OUT online, there will not be any tickets available at the door.
What time do doors open? When should I get there?
Doors and show times vary by event. Typically for club shows (Darkstar, Sunbar, etc), doors and show begin at 9P with the headliners taking stage around midnight. Early arrival is highly recommended for all events.
What can I bring?
NO Illegal substances
NO Drugs or drug paraphernalia
NO Pets
NO Massagers
NO Laser pens or pointers
NO Eyedrops
NO Glass, cans, cups, or coolers
NO Markers, pens, or spray paint
NO Large chains or spiked jewelry
NO Stickers or flyers
NO Tents, large umbrellas, or chairs
NO Large purses or bags (over 15” X 15” X 5” inches)
NO Open cigarettes, lipstick, chapstick, tampons
NO Outside food, beverage, or alcohol
NO Professional cameras (SLR or detachable lenses)
NO Video or audio recording equipment
NO Knives, firearms, pepper spray, fireworks, or weapons of any kind
NO Toy weapons or real weapons of any kind
NO Sticks, staff, swords, sabers, or scepters
NO Open sunscreen
NO Balloons, balls, frisbees, or any other projectile
NO Native American headdresses
NO Festival totems
OK (2) factory sealed water bottles of ANY SIZE
OK Clear (transparent) bags – max size 15” X 15”x 5“
OK Clear (transparent) backpacks – max size 15” X 15”x 5“
OK Clear (transparent) fanny packs – max size 15” X 15”x 5“
OK Empty non-transparent Camelbaks with no more that 2 pockets
OK Small clutch up to 5” X 7” X 2” in size
OK Non-Professional Still Cameras including Go Pros (GoPros may NOT be attached to a mono pod or extendable pole)
OK Cell Phones
OK Lighters
OK Sealed: cigarette packages, tampons, packs of gum, chapstick/lip gloss
OK Glowing/illuminated costumes or jewelry
OK Sunglasses and hats
OK Sealed liquid sunscreen and cosmetic products
OK Disposable E-cigs, nicotine vaporizer pens, excluding those with refillable chambers containing visible liquid
OK Guide dogs for people with disabilities and other service animals with current rabies certification
*This list is subject to change at any time and varies per event. Management reserves all rights.
Clear Bag Policy
In an effort to enhance fan safety, and to mirror many arenas and venues around the county, we have implemented a clear bag policy for all large attendee events effective immediately.
We define a clear bag as a fully clear or colored clear plastic, vinyl, or mesh bag. One-gallon clear plastic freezer bags will be considered acceptable clear bags. The maximum bag size that will be allowed is 15” X 15”x 5“. In addition to a clear bag, guests may bring in one small clutch up to 5” X 7”x 2” in size.
Due to clear hydration packs not being readily available, EMPTY hydration packs and one small clutch up to 5” X 7”x 2” in size WILL BE the only exception to the clear bag policy.
Do you have rules for totems?
Festival totems will NOT be allowed into the event.
Why do some events ban Native American headdresses?
Relentless Beats operates some events (including those at Rawhide) on sovereign, Native American reservations. Although headdresses are typically worn by males of the American Plains Indians, we ban these from our events in respect of the tribes we work with.
NO CROWD SURFING OR RAIL BREAKING. PATRONS PARTICIPATING IN EITHER WILL BE EJECTED.
Anything else I need to know?
All ticket sales are final. Please note that management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language, or who fails to comply with these or other management rules. Patrons who are clearly intoxicated or under the influence of drugs will not be admitted.
